Warranty and Returns
We are not responsible for wrong installation, rough handling, wrong polarity input voltage or current, Electrostatic discharge, Electrical overstress, overloading while handling the products like motor, batteries, cells, control boards, motor drivers, robots, and all types of circuits in all above cases warranty is not provided.
Sometimes happen product working properly but customer or operator not able to proper use of particular product in this case product is failed to give output correctly for that we are not responsible.
Note – Additional Shipping Fee applies for split shipments of the same order.
Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Cancellation duration – Product cancellation is accepted only if made within 12 hours from placing the order.
Return & Exchange duration – Product return/exchange is accepted only if made within 12 hours of delivery of the product
To start a return, you can contact us at sales@omatompower.co.in If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package, The payment will be refunded in your bank account via the authorized payment gateway through which you have made the payment. The refund is usually processed within 7-14 working days. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@omatompower.co.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@omatompower.co.in.
Sale Products
Our Products sold under sale are non-refundable.